Castaway Bay › FAQs
Know before you goCastaway Bay FAQs
Answers to everything guests ask before booking: the age policy, check-in, every room, dining, the spa, getting there, the seasons, events and booking. Short answers first.
Most asked
The basics
9Where is Castaway Bay located?
Castaway Bay is at 2001 Cleveland Road, Sandusky, Ohio, 44870, US.
Is the indoor water park included with a Castaway Bay room?
Yes. Every registered guest receives complimentary daily indoor waterpark passes and must wear a wristband for entry.
What are the indoor waterpark hours at Castaway Bay?
The property's posted indoor waterpark hours are typically 10 AM to 8 PM.
Does Castaway Bay have Wi‑Fi?
Yes. Complimentary Wi‑Fi is available throughout the property, including guest rooms and public areas.
Is parking available at Castaway Bay?
Yes. Castaway Bay provides free self-parking on site with no reservation needed for registered guests.
Does Castaway Bay charge a resort fee?
No. Castaway Bay does not charge a resort fee; the quoted room price is the full reservation cost plus applicable taxes.
What on-site dining options does Castaway Bay offer?
Castaway Bay has multiple on-site dining venues, including Famous Dave's, Mama Chetta's Pizza/High Tide Café/Rocket's Market/Sprinkle Shack/Surfside Beach Bar and waterpark snack options; hours and menus vary by venue.
Is Castaway Bay a smoke-free property?
Yes. Castaway Bay is a smoke-free property with non-smoking rooms throughout the resort.
Are there fitness and spa facilities at Castaway Bay?
Yes. Castaway Bay has a 24-hour fitness center and an on-site spa called The Spa at Castaway Bay offering massages, facials, mani/pedis and other treatments.
Age policy & families
8Is Castaway Bay family-friendly?
Yes. Castaway Bay is marketed as a Caribbean‑themed family resort with a free children's club, a children's pool/toddler area, slides, and an arcade.
What is the minimum age to check in at Castaway Bay?
The primary guest checking in must be at least 18 years old and present a photo ID and credit/debit card at check-in.
Do children get free waterpark access?
All registered guests, including children, receive complimentary daily indoor waterpark passes; children age 2 and under stay and swim free per the property's reservation classification.
Can non‑hotel guests use the Castaway Bay waterpark?
No. Waterpark entry is limited to registered hotel guests and certain booked birthday-party guests.
Does Castaway Bay provide cribs or rollaway beds for infants and toddlers?
No. The property does not provide cribs/infant beds or rollaway/extra beds, so families should plan around the listed room bedding.
Is there a kids' club at Castaway Bay?
Yes. Castaway Bay offers a free children's club (Club Castaway) for younger guests.
Are there child-friendly food options on site?
Yes. Several on-site venues offer family-friendly menus and quick-service options suitable for kids, though meals are charged separately.
Are waterpark areas suitable for toddlers?
Yes. The waterpark includes a dedicated children's pool and toddler area designed for younger children.
Check-in & hotel policies
9What are the check-in and check-out times at Castaway Bay?
Official check-in is 4 PM and check-out is by 11 AM.
Can I use the waterpark on my check-in or check-out day?
Yes. Guests may enter the waterpark on their check-in day before rooms are ready and may use the waterpark for the entire day on check-out day.
What do I need to present at check-in?
The primary guest must present a government-issued photo ID and a credit or debit card at check-in.
Is a deposit or prepayment required?
The property charges the first night of stay at the time of booking, with the remaining balance due upon arrival.
What forms of payment are accepted at Castaway Bay?
Castaway Bay accepts major credit cards including American Express, Discover, Mastercard, and Visa.
Does Castaway Bay allow pets?
No. Pets are not allowed; service animals are welcome and exempt from pet-related fees.
Is Castaway Bay accessible for guests with disabilities?
Yes. The property offers wheelchair-accessible rooms and facilities, plus Braille or raised signage and assistive listening devices.
Does Castaway Bay charge a resort fee or extra mandatory charges?
No. There is no resort fee; the room rate shown is the reservation price and applicable taxes are added at checkout.
Is there on-site parking and do I need to reserve it?
Yes. Free self-parking is available on site and does not require a reservation for registered hotel guests.
Rooms & suites overview
8What room types does Castaway Bay offer?
Room types include Family Room, 1 Bedroom; Standard Room; and Standard Room, Bay View.
What are the bedding configurations for the Family Room, 1 Bedroom?
The Family Room, 1 Bedroom offers either 1 King Bed or 2 Twin Bunk Beds.
What bed options are in a Standard Room or Standard Room, Bay View?
Standard Room and Standard Room, Bay View options list either 2 Double Beds and 1 Twin Sofa Bed or 2 Queen Beds.
Does every room include waterpark access?
Yes. Waterpark access is included free for every registered room or suite booking.
What in-room amenities can I expect?
Rooms include a mini-fridge, microwave, air conditioning, and complimentary Wi‑Fi; rooms are smoke-free.
Are extra beds or cribs available in the room?
No. Castaway Bay does not provide cribs/infant beds or rollaway/extra beds, so plan occupancy based on the room's listed bedding.
Are Castaway Bay rooms wheelchair accessible?
Yes. Wheelchair-accessible rooms are available, though availability may be limited.
How many guest rooms does Castaway Bay have?
Castaway Bay has 237 guest rooms and suites across the property.
Room by room
26Family Room, 1 Bedroom
How are the beds arranged in the Family Room, 1 Bedroom, and how many people does it sleep?
The bedroom offers 1 king bed or 2 twin bunk beds , and the room is set up for up to six guests in 456 sq. ft. The king suits a couple or parents travelling with older children. The bunks suit a family with younger kids. The room has one bedroom, so it works best for a family sharing one space.
Can we add a crib or rollaway bed to the room?
Castaway Bay does not offer cribs, infant beds, rollaway beds or extra beds . Plan your sleeping arrangements around the king or bunk-bed configuration. For occupancy, guests aged 11 and over count as adults. Children aged 3–10 are classed separately, and children 2 and under stay free.
Is waterpark access included with this room?
Yes. Daily indoor waterpark passes are included for every registered guest , and you wear a wristband to enter. You can use the waterpark on check-in day before your room is ready and for the whole day on check-out day . The park is 38,000 sq. ft., heated to 82°F year-round, with a 100,000-gallon wave pool and 10 slides. It closes at 8 PM, and opening times can vary, so check the current hours before you travel.
What is the bathroom like?
The Family Room has a private bathroom with a shower/bathtub combination . It comes with towels, free toiletries and a hair dryer. Daily housekeeping keeps it stocked through a longer stay.
Can we keep snacks and prepare food in the room?
Yes. The room has a refrigerator and microwave , which makes breakfast items, leftovers and late-night snacks easy. For eating out, the resort's dining includes Big Daddy's Snack Shack inside the waterpark, Ebb & Eddy's for bakery items, coffee drinks, sandwiches and ice cream, and Famous Dave's BBQ , which opened in May 2025.
What in-room comforts should we expect?
Expect a 32-inch flat-screen TV with cable channels , free Wi-Fi , air conditioning, a phone, an in-room safe and an iron and ironing board. Bed sheets and daily housekeeping are included.
Is the Family Room a good choice for families with young children?
Castaway Bay is a Caribbean-themed family resort , and one travel blog calls it ideal for families with kids under ten. Beyond the waterpark, there is a 6,000-sq.-ft. arcade, mini golf, bowling, an escape room and the Club Castaway kids' activity center. The bunk-bed option and the six-guest capacity make this room a practical base for a family.
What are check-in and check-out times, and what do I need at the front desk?
Check-in is at 4 PM and check-out is by 11 AM. The minimum check-in age is 18 . Bring a government-issued photo ID and a credit or debit card . Because the waterpark is open to you on arrival and departure days, you can start playing before your room is ready.
Are there extra fees or perks to know about when booking?
No resort fee is charged, and Wi-Fi is free. The first night is charged at booking and the balance is due on arrival. Guests can buy discounted Cedar Point tickets on site and receive early access to the park. Castaway Bay is a smoke-free property, and pets are not allowed, though service animals are welcome.
Standard Room
How many people can the Standard Room at Castaway Bay sleep?
The Standard Room is a 305 sq. ft. one-bedroom that sleeps up to 5 guests . That makes it a comfortable fit for a family or a small group sharing one room. For occupancy, guests aged 11 or older count as adults. Children aged 3–10 are classed separately, and children 2 and under stay free.
What bed configurations does the Standard Room offer?
You can have 2 Double Beds and 1 Twin Sofa Bed , or 2 Queen Beds . Bed sheets and towels are provided. Castaway Bay does not provide cribs, infant beds, rollaways or extra beds, so the beds in the room are the full sleeping capacity.
Is the Standard Room a good choice for families with children?
Yes, Castaway Bay is a Caribbean-themed family resort, and this room sleeps five. Every registered guest gets daily indoor waterpark passes . The resort also has a 6,000-square-foot arcade, mini golf, bowling, an escape room and the Club Castaway kids' activity center. The mini-refrigerator and microwave help with snacks and quick meals between activities.
Is waterpark access included with a Standard Room stay?
Yes. Daily indoor waterpark passes are included for every registered guest , and guests wear wristbands to enter. The waterpark is for registered hotel guests only. You can use it on check-in day before your room is ready and for the entire day on check-out day . The park is heated to 82°F year-round and has a 100,000-gallon wave pool and 10 water slides. Posted opening times can vary, so check the schedule when you arrive.
What is the bathroom like in the Standard Room?
The Standard Room has a private bathroom with a shower/bathtub combination . It comes with towels, free toiletries and a hair dryer. The tub is handy for bathing little ones after a day at the waterpark.
What comes with the room for entertainment and convenience?
The room has a 32-inch flat-screen TV with cable channels , air conditioning, an in-room safe, a telephone, and an iron and ironing board. Free Wi-Fi covers the rooms and public areas. Daily housekeeping is included. Castaway Bay charges no resort fee , so the quoted price is the full reservation price with only applicable taxes added at checkout.
Where can we eat during a Standard Room stay at Castaway Bay?
There are five on-site dining options. Big Daddy's Snack Shack is inside the waterpark and serves pizza, wings, hot dogs, pretzels and soft serve. Ebb & Eddy's offers breakfast items, Starbucks coffee drinks, sandwiches, salads and ice cream. Famous Dave's BBQ opened in May 2025. Bay Harbor serves seafood and steaks. Offerings and hours can change by season, so check the current schedule when you arrive.
What are the check-in rules and times for the Standard Room?
Check-in is at 4 PM and check-out is by 11 AM. The minimum check-in age is 18, and you will need a photo ID and a credit card . The first night is charged when you book, with the balance paid on arrival. Visa, Mastercard, American Express and Discover are accepted. Because the waterpark opens to guests before your room is ready, an early arrival still makes a full day of it.
Are pets or smoking allowed in the Standard Room?
Castaway Bay is a smoke-free property with non-smoking rooms throughout. Pets are not allowed , though service animals are welcome and exempt from fees. The property also has wheelchair-accessible rooms and facilities.
Standard Room, Bay View
What does the Standard Room, Bay View at Castaway Bay look out on?
As the name says, this room faces the bay , giving you calm waterfront sightlines from a bright, casually tropical room of 305 sq. ft. It is a good pick if you like to unwind with a view after a day in the waterpark.
How are the beds arranged, and how many people does the room sleep?
The room sleeps up to 5 guests . The bedding is either 2 Double Beds and 1 Twin Sofa Bed or 2 Queen Beds , so you can match the layout to your party. It is a single-bedroom room, so everyone shares one space.
Can I add a crib or an extra bed to this room?
Castaway Bay does not offer cribs or infant beds, and it has no rollaway or extra beds. Plan your sleeping arrangements around the beds already in the room. Children aged 2 and under stay free.
What is the bathroom like?
The room has a private bathroom with a shower/bathtub combination , which is handy for bathing younger children after the waterpark. Towels, free toiletries and a hair dryer are provided.
Is there a fridge or microwave, and what else is in the room?
Yes. The room has a refrigerator and microwave for snacks and leftovers. You also get a 32-inch flat-screen TV with cable channels , a phone, a safe, an iron and ironing board, air conditioning, and free WiFi. Housekeeping comes daily.
Are waterpark passes included with this room?
Yes. Daily indoor waterpark passes are included for every registered guest , and guests wear wristbands to enter. You can use the waterpark on your arrival day before your room is ready, and for the whole day on check-out day. The park is heated to 82°F year-round , and posted closing time is 8 PM.
What is there to do and eat at the resort besides the room?
Beyond the waterpark, Castaway Bay has a 6,000-square-foot arcade , mini golf, bowling, an escape room and a 24-hour fitness center. For dining there is Big Daddy's Snack Shack inside the waterpark, Ebb & Eddy's for bakery items, coffee and light bites, plus Bay Harbor and Famous Dave's.
What are the check-in rules and policies I should know about?
Check-in is at 4 PM and check-out is by 11 AM. The minimum check-in age is 18, and you need a photo ID and a credit card. The first night is charged at booking, with the balance due on arrival. There is no resort fee . The property is smoke-free and pets are not allowed, though service animals are welcome.
Food & drink
9Is breakfast included at Castaway Bay?
No. Breakfast is available on-site for an additional charge at the resort's breakfast venues rather than included automatically with a room.
What on-site restaurants does Castaway Bay have?
Castaway Bay's on-site dining options include Famous Dave's, Mama Chetta's Pizza, High Tide Café (breakfast buffet), Rocket's Market, Sprinkle Shack, and the Surfside Beach Bar, plus Big Daddy's Snack Shack inside the waterpark.
Can I get coffee and grab-and-go food at Castaway Bay?
Yes. Rocket's Market is the on-site café that serves Starbucks coffee, pastries, and grab-and-go items.
Does Castaway Bay have a place for dessert or ice cream?
Yes. Sprinkle Shack is the property's ice cream and dessert café for sweet treats.
Where can families get pizza at Castaway Bay?
Mama Chetta's Pizza is the resort's pizza and Italian-American restaurant, geared toward families and shareable meals.
Are there quick snacks available inside the waterpark?
Yes. Big Daddy's Snack Shack inside the indoor waterpark offers counter-service items like pizza, sandwiches, snacks, and soft-serve ice cream.
Does Castaway Bay serve alcoholic drinks on site?
Yes. The Surfside Beach Bar serves drinks, and Big Daddy's Snack Shack has been reported to offer alcoholic beverages inside the waterpark.
Do restaurant hours at Castaway Bay vary?
Yes. Hours vary by venue and season; check with the concierge or the front desk for current restaurant and bar hours during your stay.
Can non-hotel guests eat at Castaway Bay restaurants?
Some on-site dining venues serve both hotel guests and outside visitors, but specific access or policies may vary by restaurant and time; contact the resort for details.
Spa & wellness
8Does Castaway Bay have a spa?
Yes. The on-site spa is called The Spa at Castaway Bay (also listed in some sources as Gordy's Getaway).
What types of spa treatments are offered at The Spa at Castaway Bay?
The spa offers massages, facials, manicures, pedicures, body treatments, waxing, and specialty massages such as Couples, Pregnancy, and Therapeutic options.
Can non-hotel guests use the spa at Castaway Bay?
Yes. Spa services are available to both hotel guests and non-guests.
Is there a spa pool or hot tub at Castaway Bay?
Yes. The spa area includes an aromatherapy whirlpool/spa pool and a Grotto—a separate indoor/outdoor spa/hot-tub area for relaxing and warming up.
Is use of the spa pool included with a treatment?
Guests receive access to the aromatherapy whirlpool and spa pool free with any spa service; the spa pool is also available to rent by the hour without a service.
Does the spa offer packages or group options?
Yes. The spa provides package options including mother-to-be packages, bridal and group experiences, and a Castaway Couples Escape.
Are discounts available for booking multiple spa services?
Yes. Guests receive a discount when booking three or more spa services together.
Does the spa accommodate groups for events like bachelorette parties?
Yes. The manicure/pedicure rooms and spa packages are set up to accommodate group events; contact the spa directly for availability and group details.
Pools & on site
8Are water park passes included with a Castaway Bay room?
Yes. Daily indoor waterpark access is included for every registered hotel guest, and wristbands are required for entry.
What are the indoor waterpark hours at Castaway Bay?
The indoor waterpark's posted hours are 10 AM to 8 PM.
What features does the Castaway Bay indoor waterpark include?
The indoor waterpark includes a wave pool, multiple water slides (10 slides reported), a family fun house, activity pool, and a dedicated children's/toddler area.
What temperature is the indoor waterpark kept at?
The indoor waterpark is heated year-round to about 82°F.
Is there an outdoor pool at Castaway Bay?
Yes. The property also has an outdoor pool with a sun terrace in addition to the indoor waterpark.
Is there a separate children's pool area?
Yes. The waterpark includes a dedicated children's pool and toddler area designed for younger guests.
Are there pool or hot-tub areas reserved for spa guests only?
Yes. The spa maintains its own hot tub and spa pool area that is reserved for spa guests following treatments.
Who can use the waterpark at Castaway Bay?
Waterpark entry is reserved for registered hotel guests and included birthday-party bookings; wristbands issued to registered guests are required for access.
Weather & seasons
8When is the best time to visit Castaway Bay for warm-weather outdoor activities?
The best time for warm outdoor activities in the Sandusky area is roughly mid-June through mid-September, with late May–June and late August–September also recommended for milder crowds.
Is Castaway Bay a year-round destination?
Yes. The indoor waterpark is heated to about 82°F year-round, making the resort suitable for visits in any season.
What is summer weather like near Castaway Bay?
Summers are warm and humid; July is the hottest month with average highs around the low 80s°F and Lake Erie water temperatures peaking in July–August.
What are winters like in the Sandusky area?
Winters are cold, snowy, and windy, with January lows averaging around 20–22°F, so expect winter weather to be quite chilly.
What is spring weather like near Castaway Bay?
Spring arrives gradually; March can still feel raw and cool, with warmer daytime temperatures developing by late spring—bring layers for variable conditions.
What is fall like in the Sandusky area?
Fall brings cooling temperatures and seasonal foliage, with highs dropping from around the mid-50s°F in October toward colder late-fall conditions.
When is the wettest part of the year around Castaway Bay?
The wetter season runs roughly March 20 to October 5, when the chance of a wet day is higher; the drier season is from October 5 to March 20.
Should I expect large crowds at Castaway Bay during peak season?
Peak warm-weather months (mid-June through mid-September) are the busiest for Sandusky-area attractions; if you want fewer crowds, consider late May–June or late August–September.
Getting there & around
10How do I get to Castaway Bay?
Castaway Bay's address is 2001 Cleveland Road, Sandusky, Ohio; use that for GPS or directions and contact the hotel if you need specific arrival help.
What is the Castaway Bay phone number for reservations or help?
BookResorts agents are available 24/7 at +1 (888) 605-1350; the resort also lists local reservation and information numbers on its site.
Is there parking at Castaway Bay?
Yes. Castaway Bay provides free self-parking on-site for registered hotel guests with no advance parking reservation required.
What are the check-in and check-out times at Castaway Bay?
Official check-in is 4:00 PM and check-out is by 11:00 AM; guests may use the waterpark on check-in day before rooms are ready and for the full day on check-out day.
Is Castaway Bay accessible by public transportation or train?
Sandusky is served by Amtrak and intercity bus services at the local station; local transit connects the station with downtown Sandusky, from which you can reach the resort.
What airports are closest to Castaway Bay?
The nearest major airport is Cleveland Hopkins International Airport (CLE), with regional options including Toledo Express; exact driving times vary depending on your route.
Does Castaway Bay offer a shuttle to Cedar Point or local attractions?
There is no shuttle from Castaway Bay to Cedar Point; the complimentary shuttle referenced for Cedar Point properties serves those Cedar Point locations, not Castaway Bay.
Are pets allowed at Castaway Bay?
No. Castaway Bay does not allow pets; service animals are welcome and are exempt from pet-related restrictions.
Is Castaway Bay wheelchair accessible?
Yes. The property offers wheelchair-accessible rooms and facilities, plus Braille/raised signage and assistive listening devices.
What ID or age is required to check in at Castaway Bay?
The primary guest checking in must be at least 18 and present a government-issued photo ID and a credit/debit card or cash deposit as required at check-in.
Things to do
9What waterpark features does Castaway Bay have?
The indoor waterpark is about 38,000 sq. ft., heated to 82°F year-round, and includes a wave pool, multiple water slides, a children's pool/toddler area, and a family fun house.
Are waterpark passes included with a Castaway Bay room?
Yes. Daily indoor waterpark passes are included for every registered guest and access is controlled by wristbands.
What hours is the Castaway Bay indoor waterpark open?
The property's published waterpark hours include a typical schedule of 10 AM to 8 PM; some pages also list 12 PM–8 PM, so check the resort’s current schedule before you go.
What on-site activities does Castaway Bay offer besides the waterpark?
On-site activities include a 6,000-square-foot arcade, bowling alley, miniature golf, an escape room, and a 24-hour fitness center.
Is there a kids' club or activities for younger children at Castaway Bay?
Yes. Castaway Bay offers a free children's club (Club Castaway) plus a dedicated children's pool and toddler area in the waterpark.
Can I get spa treatments at Castaway Bay?
Yes. The Spa at Castaway Bay (also referenced as Gordy's Getaway in some listings) offers massages, facials, manicures, pedicures, waxing, packages, and a grotto/spa pool area.
Is there food and drink on-site between waterpark sessions?
Yes. The resort has several on-site dining options and snack outlets, including a breakfast buffet venue, a coffee market, a snack shack inside the waterpark, and a dessert shop.
Can I buy discounted tickets to Cedar Point from Castaway Bay?
Guests may purchase discounted Cedar Point tickets onsite and some packages offer early access or other Cedar Point perks; check with the resort for current offers.
Are there outdoor activities or local attractions near Castaway Bay?
The resort is near Sandusky Bay waterfront and local attractions such as downtown Sandusky ferries, museums, and family entertainment centers; seasonal ferries like the Jet Express operate from downtown Sandusky to nearby islands.
Weddings & celebrations
8Does Castaway Bay host weddings and receptions?
Yes. Castaway Bay accommodates weddings and group events and lists meeting and event spaces on its property pages.
What event spaces are available for weddings at Castaway Bay?
The resort has a meeting facility with multiple rooms, including the Harbour Ballroom and several smaller rooms and boardrooms, with a total of about 7,691 sq. ft. of meeting space.
What is the capacity of Castaway Bay's Harbour Ballroom?
The Harbour Ballroom is about 4,300 sq. ft. and is divisible into three sections; third-party listings show banquet, theater, and classroom capacities, but you should confirm exact setup limits with the resort.
Does Castaway Bay provide wedding catering?
Yes. Event listings indicate on-site catering and access to the resort's dining outlets for events, but specific menus and pricing require direct confirmation from the events team.
Are there wedding packages published online for Castaway Bay?
Castaway Bay maintains a weddings landing page, but it does not publish detailed wedding packages, capacities, or pricing on that page; contact the resort events team for package details.
Can I hold a private party in the waterpark or arcade at Castaway Bay?
Third-party event listings note private birthday-party options and group event capabilities that include access to the arcade and other spaces; confirm availability and rules with the resort.
Does Castaway Bay offer group or discounted rates for wedding room blocks?
Yes. Third-party listings indicate discounted rates are available for group bookings of five or more rooms; contact the hotel or your booking agent to arrange group terms.
Who do I contact to plan a wedding or group event at Castaway Bay?
Use the resort’s events/weddings page or contact the hotel's event sales team directly; if booking through BookResorts, your agent can help coordinate event inquiries.
Booking & prices
9Are meals included in a Castaway Bay room rate?
No. Castaway Bay is not an all-inclusive property; room rates do not automatically include meals or drinks, though the resort offers multiple on-site dining options for purchase.
Do Castaway Bay rooms include waterpark passes?
Yes. Every registered guest receives daily indoor waterpark passes included with their room and must wear a wristband for entry.
What payment methods does Castaway Bay accept?
The property accepts major credit cards including American Express, Discover, Mastercard, and Visa.
When is my card charged for a Castaway Bay reservation?
The property charges the first night's stay at the time of booking, with the remaining balance typically due at arrival.
Does Castaway Bay charge a resort fee?
No. Castaway Bay does not charge a resort fee; the quoted room price is the full reservation price with applicable taxes added at checkout.
Are cribs or rollaway beds available at Castaway Bay?
No. The property does not provide cribs/infant beds or rollaway/extra beds, so plan room occupancy around the listed bedding configurations.
What room types are available at Castaway Bay?
The property lists Family Room, 1 Bedroom; Standard Room; and Standard Room, Bay View as its room types, each with specific bed configurations.
Is Wi‑Fi included with a Castaway Bay booking?
Yes. Complimentary Wi‑Fi is provided throughout the property, including guest rooms and public areas.
Is Castaway Bay smoke-free and are there accessible rooms?
Yes. Castaway Bay is a smoke-free property with non-smoking rooms throughout, and it offers handicapped/wheelchair-accessible rooms and facilities.
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