Age rules and family/kids policy at Castaway Bay
Castaway Bay is an all-ages, family-focused resort: children of all ages are welcome but the primary guest checking in must be at least 18 with photo ID and a credit/debit card. Every registered room includes daily indoor waterpark passes (wristbands required); the property is not all-inclusive and meals and drinks are charged separately.
In this guide
Who can check in and who can stay
The primary guest checking in at Castaway Bay must be at least 18 and present a government-issued photo ID plus a credit or debit card (or cash deposit as listed by some booking channels).
Children of all ages are welcome to stay as part of a booked room; on the reservation system, guests age 11 and older are treated as adults for occupancy rules, and children age 2 and under stay free.
- Minimum check-in age: 18 (ID and card required).
- Children welcome of any age as part of a room reservation.
- Children 2 and under: listed as staying free on reservations.
| Policy | Notes |
|---|---|
| Minimum check-in age | 18; photo ID and credit/debit card required |
| Children classification | Guests 11+ counted as adults; children 3–10 listed separately |
| Infant policy | Ages 2 and under listed as free |
Waterpark access, hours, and wristbands
Daily indoor waterpark passes are included for every registered guest; entry is limited to guests wearing the issued wristbands. The waterpark is the resort’s central feature and access is tied to a valid room reservation.
Published waterpark hours vary by page: Castaway Bay lists hours as 10 AM–8 PM on some pages and 12 PM–8 PM on others. Guests should confirm current daily hours with the front desk on arrival.
- Waterpark access: included for registered hotel guests only (birthday party bookings also include access).
- Wristband required for entry each day.
- Typical published hours: 10 AM–8 PM (another official page lists 12 PM–8 PM); verify at check-in.
| Feature | What the record says |
|---|---|
| Size / temperature | 38,000 sq. ft.; heated to 82°F year-round |
| Main attractions | Wave pool (100,000 gallons), family slides, toddler area |
| Included with room | Daily indoor waterpark passes |
Children’s programs, pools, and family areas
Castaway Bay advertises a free children’s club (Club Castaway) and dedicated children’s pool and toddler area inside the indoor waterpark. The resort is set up to serve families with young children, including kids under ten.
Other family entertainment on site includes an arcade, mini golf, and bowling lanes; many of these experiences are aimed at kids and families and may carry separate charges or require tokens/credits.
- Free children's club: Club Castaway activities and crafts are offered.
- Children’s pool and toddler area are part of the indoor waterpark.
- On-site family activities: 6,000 sq. ft. arcade, mini golf, bowling; these are not included automatically with room rate unless otherwise stated.
| Kids amenity | Included? |
|---|---|
| Children’s club (Club Castaway) | Free (per record) |
| Children’s pool / toddler area | Included with waterpark access |
| Arcade / bowling / mini golf | On-site but typically pay-per-use |
Room types, bedding, and family sleeping arrangements
Castaway Bay's room types are described in the property record as: Family Room, 1 Bedroom; Standard Room; and Standard Room, Bay View. Each room type includes a mini-fridge and microwave and complimentary Wi‑Fi.
The property does not supply cribs/infant beds, rollaway beds, or extra beds; plan bookings around the published bedding combinations for each room type.
- Rooms include mini-fridge, microwave, air conditioning, and free Wi‑Fi.
- No cribs/infant beds and no rollaway/extra beds provided by the property.
- Primary guest must be 18 to check in even when traveling with children.
| Room name (exact) | Typical bed options |
|---|---|
| Family Room, 1 Bedroom | 1 King Bed or 2 Twin Bunk Beds |
| Standard Room | 2 Double Beds and 1 Twin Sofa Bed or 2 Queen Beds |
| Standard Room, Bay View | 2 Double Beds and 1 Twin Sofa Bed or 2 Queen Beds |
Dining and how meals are handled
Castaway Bay is not an all-inclusive property: the nightly room rate does not automatically cover meals or drinks. The resort lists multiple on-site dining venues where guests pay for food and beverages separately.
Breakfast is available at on-site outlets but is offered for an additional surcharge rather than being included with standard room rates; menus and hours vary by venue and should be checked at arrival.
- On-site dining options include Famous Dave's, Mama Chetta's Pizza, High Tide Café (breakfast buffet), Rocket's Market (café), Sprinkle Shack (dessert), and Surfside Beach Bar (drinks/snacks).
- Big Daddy's Snack Shack operates inside the waterpark for quick food and drinks.
- Expect separate charges for meals, snacks, and specialty beverages.
| Dining outlet | Type / typical service |
|---|---|
| Famous Dave's | BBQ / sit-down (dinner varies) |
| High Tide Café (Mango Mike's/Breakfast buffet listed) | Breakfast buffet (surcharge) |
| Rocket's Market / Sprinkle Shack / Surfside Beach Bar | Café, dessert, and bar-style service |
Practical family tips and accessibility
Guests may enter the waterpark on their check-in day even if the room isn’t yet ready, and may use the waterpark for the full check-out day; official check-in is 4 PM and check-out is by 11 AM.
The resort is smoke-free, offers wheelchair-accessible rooms and facilities, and permits service animals. Pets are not allowed. Verify any specific accessibility needs or service-animal paperwork with the front desk in advance.
- Check-in: 4 PM. Check-out: by 11 AM.
- Waterpark access allowed on check-in day before rooms are ready, and for the full check-out day.
- Service animals allowed; pets not permitted. Property is smoke-free.
| Practical item | What to expect |
|---|---|
| Parking | Free self-parking on-site |
| Wi‑Fi | Complimentary throughout the property |
| Front desk requirement | Photo ID and card required at check-in |
